Refund Policy

Refund & Exchange Policy

Last Updated: 20/03/2025

At DOR AFGHANISTAN, we take pride in offering high-quality, handcrafted jewelry and clothing. Since our products are handmade and often customized, we have the following refund and exchange policy:

1. No Refunds on Handmade & Custom Orders

• All sales are final. We do not offer refunds for change of mind or incorrect purchases.

• Custom orders (jewelry & clothing) are made specifically for you and cannot be canceled, returned, or refunded once production begins.

2. Damaged or Incorrect Items

We take great care in packaging, but if your order arrives damaged or incorrect, please follow these steps:

• Contact us at abdullahmasoudghafori@gmail.com within 7 days of receiving your order.

• Provide your order number and clear photos of the damaged or incorrect item.

• We will assess the issue and may offer a replacement, store credit, or refund on a case-by-case basis.

3. Exchanges

• We only accept exchanges for damaged or incorrect items—not for sizing issues or personal preference.

• Customers may need to return the original item before receiving a replacement.

4. Return Shipping

• If a return is approved, we will provide instructions for shipping.

• Customers are responsible for return shipping costs, unless the item was incorrect or faulty.

5. Non-Returnable Items

• Earrings (for hygiene reasons).

• Custom-made clothing or jewelry.

• Items that have been worn, washed, or altered.

6. Processing Time for Refunds/Exchanges

• If eligible for a refund, it will be processed within 7-14 business days to the original payment method.

• Store credit will be issued within 3-5 business days after approval.

7. Contact Us

For any issues, please reach out to us at "abdullahmasoudghafori@gmail.com" with your order details.

By purchasing from DOR AFGHANISTAN, you agree to this refund policy. Thank you for your support!